Crescent Key

Your trusted Dubai stay

Terms and Cancellation Policy

These terms apply to bookings made directly with CRESCENT KEY Vacation Homes Rental L.L.C ("Crescent Key", "we", "us") through our website, payment links or invoices. Bookings made through Airbnb, Booking.com or other platforms follow that platform's own terms and cancellation policy.

1. Booking and payment

A booking is confirmed once payment is received and you have our booking confirmation. Unless your confirmation says otherwise, 100% of the booking amount is due at the time of booking. Card payments are processed securely by Stripe. All prices are in UAE Dirhams (AED) unless stated otherwise.

2. Cancellation and refunds

If you cancel, the refund depends on how far in advance of your arrival date you cancel:

  • 28 days or more before arrival: 100% refund of the amount paid
  • 14 to 27 days before arrival: 50% refund
  • 7 to 13 days before arrival: 20% refund
  • Less than 7 days before arrival, or no-show: no refund

To cancel, contact us in writing at info@crescentkey.ae or on WhatsApp at +971 52 425 8714. Approved refunds are returned to the original payment method. The time it takes to appear on your statement depends on your bank.

3. Changes to your booking

Requests to change dates or the number of guests depend on availability and may change the price. A change is confirmed only when we confirm it in writing.

4. Check-in and check-out

Check-in and check-out times are stated in your booking confirmation. Early check-in and late check-out depend on availability and must be agreed with us in advance. Guests may need to register with valid ID before arrival, as required by Dubai holiday home rules.

5. During your stay

The number of guests may not exceed the number stated in the booking. Guests must follow the house rules of the apartment and the rules of the building. The apartment is cleaned before your arrival and after check-out.

6. Damage and lost items

Guests are responsible for damage to the apartment, its furniture and equipment caused during their stay, beyond normal wear and tear. Lost access cards and keys are charged to the guest at the replacement cost set by the building. We will share supporting photos with you for any such charge.

7. Payment disputes

If you have a question about a charge, please contact us first and we will review it promptly. This usually resolves things faster than a dispute with your bank.

8. Contact

CRESCENT KEY Vacation Homes Rental L.L.C
Office No. G19, Al Muteena, Deira, Dubai, UAE
Email: info@crescentkey.ae
Phone and WhatsApp: +971 52 425 8714

These terms are governed by the laws of the Emirate of Dubai and the United Arab Emirates.